Q: Do I need to pay the Goods and Service Tax (GST)?
A: You will need to pay for the GST only if your shipping address is in Australia. So for example if you are in the States, you won't pay GST, but subject to import tax/duty at desination country.
Q: I am buying from outside of Australia, do I have to pay tax and duty?
Answer is: it depends.
We currently offer two types of international shipping:
1) Delivered Duty Unpaid (DDU) — “I will handle TAX myself”
- You are responsible for clearing customs and paying any taxes/duties upon arrival.
- In some countries (e.g. Germany), you may need to collect your package from a distant local post office.
Pros: In some cases, packages may pass through customs without additional charges.
Cons: If duties are applied, you bear the cost and potential inconvenience.
2) Delivered Duty Paid (DDP) — “Taxes and Duties INCLUDED”
- Taxes and duties are prepaid at checkout.
- Minimal customs delays; stress-free delivery.
Pros: No surprise charges, smoother delivery.
Cons: More expensive; shipments will not bypass customs.
Availability: Currently, Western Europe, UK, US and Canada support DDP. All other regions are shipped via DDU only.
Important Notes
- DDU services: Australia Post EMS, DHL Express, FedEx Priority
- DDP services: DHL Express, FedEx Priority (select countries)
Q: What method do you use to ship?
A: By default, we ship Australian orders via AusPost eParcel. For international orders, we use either DHL or EMS, depending on our experience with which service is faster for the destination country.
Q: How long does it take for my order to arrive?
A: In Australia: 1-2 working days within Sydney; 2-3 days working days for the rest of the east coast. Up to 7 days for the rest of AU.
For the NA and West Europe, about 3 - 7 business days.
Q: Why free shipping is no longer offered to international orders?
A: We removed fixed shipping rate from our cost (which is reflected in the knife price that you pay). So customers can enjoy a lower knife price and pay various shipping rate based on their location. However we still offer some of the most competitive shipping prices internationally.
"Knife order" means the knife part of the order, not stones, not cutting boards. You can't just buy a set of Naniwa Chosera and qualify for free shipping.
Q: Can I return the knife if I chagned my mine to get a store credit or refund?
A: We do accept return and we have a "no-question-asked" policy. Simply return the knife within 7 days upon receiving the knife. Buyer is responsible for the shipping both ways, and the item should be in a sellable condition. Please pack well.